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Legal Aid NSW

323 Castlereagh Street
Sydney, NSW, Australia

Phone: 02 9219 5994
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Legal Support Officer - Clerk Grade 1/2 - Coffs Harbour - 12 Month Temporary And Talent Pool - Aboriginal And Non-Aboriginal Combined


Job Description:

~ Work Life Balance

• Attractive Salary

• Rewarding Work



Legal Aid NSW is the largest legal aid agency in Australia, comprising of a Central Sydney office and 25 regional offices in metropolitan and regional centres across NSW and a number of specialist services and advice clinics. Working at Legal Aid NSW provides the opportunity to support people with disabilities, people from culturally and linguistically diverse backgrounds, women and children, Indigenous people and people with mental illness who may experience difficulties when enforcing and defending their rights.



 As a Legal Support Officer you will be responsible for:

• Providing high quality clerical, secretarial and administrative services;

• Processing legal documentation & preparing correspondence;

• Liaising with various internal and external stakeholders;

• Providing assistance and referral information to clients who may be distressed and highly vulnerable.


The successful applicant will have:

• High level administration skills and attention to detail

• Strong communication skills both verbal and written

• Dynamic person who enjoys working in a fast-paced and varying environment
• Strong typing and computer skills including experience using different software and the ability to learn new systems

• A strong commitment to client service and being a team player is key for this role. For detailed information on the key accountabilities and capability framework, please read through the following role description.



• Willingness to undertake a Criminal Record Check and/or working with Children Check


• Hold Australian or NZ citizenship, Australian Permanent Resident or hold a valid working visa


Job Requirements:


Applications MUST be submitted online through www.iworkfor.nsw.gov.au to be considered. No late applications will be accepted.

Applicants should read the Role Description and consider the Focus Capabilities and Key Accountabilities when preparing their resume and cover letter.

Applicants are requested to attach:

• current resume / curriculum vitae (CV) (maximum 5 pages)

• cover letter (maximum 2 pages) responding to the following two questions:


1. Describe a time when you have been responsible for managing competing tasks within tight deadlines. How did you meet expectations and what strategies did you use to plan and prioritise your work?


2. Describe what customer service means to you and provide at least one example of how you would go about ensuring the information you give to customers is current and correct?


The selection process will include a range of comparative assessment techniques to assist in determining capability and suitability for the role.

This recruitment will be used to fill any current vacancies and may be used to create a Talent Pool for similar future vacancies that may arise over the next 18 months.



This recruitment is open to Aboriginal and Non-Aboriginal applicants. In the pre-screening questions you will need to provide information on whether you identify as Aboriginal and/or Torres Strait Islander. Aboriginality is defined by descent through parentage, identification as being Aboriginal and being accepted in the community as such.

For Aboriginal specific information regarding working at Legal Aid NSW, our Aboriginal network, career development opportunities and support systems please email aboriginalservices@legalaid.nsw.gov.au


Legal Aid NSW welcomes applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, the LGBTI community, culturally diverse people and other diverse communities.

Legal Aid NSW provides dignified access to accommodate the diverse needs of our community. We acknowledge and support the access needs of people with visible and invisible disabilities, as such all of our offices are accessible.

If you require a reasonable adjustment in order to participate in the recruitment process, or you are looking for general information about our reasonable adjustment process, please contact our team via email, and advise your preferred method of communication: erecruitment@legalaid.nsw.gov.au.


• Temporary Opportunity up to 12 months at Coffs Harbour (35HPW)

• Talent Pool Opportunity
• Enquiries: Kara Barclay on (02) 6650 6023 or kara.barclay@legalaid.nsw.gov.au


 • Applying for a Role
• Working at Legal Aid NSW


• Salary Range $64,779 - $70,425 plus superannuation & annual leave loading

• Jobs Board Ref No. 00007U16

• Closing Date: Monday, 10 August 2020 [11:59pm]


• The family law division have a number of roles where it is a statutory obligation for staff to hold a valid Working With Children Check. If you are successfully placed on the Talent Pool, please note you will be required to provide your Working With Children Check details prior to commencement in any role requiring the check.


• To ensure recruitment at Legal Aid NSW continues without interruption during the COVID-19 pandemic, virtual methods may be used for interviews and assessments. This may include interviews conducted by video, telephone interviewing, Microsoft Teams meetings and online assessments


Administrative-Clerical: Administrative Support, Claims Processing, Data Entry-Order Processing, Executive Support, Filing-Records Management, General-Other: Administrative-Clerical, Office Management, Property Management

Job ID:


Employment Type:

Full time, Part time


Sydney, NSW, Australia


Legal Support Officer - Clerk Grade 1/2 - Coffs Harbour - 12 Month Temporary And Talent Pool - Aboriginal And Non-Aboriginal Combined