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Life Without Barriers

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Practice and Programs Specialist


Job Description:

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 6,500 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

The Practice and Programs Specialist (PPS) role is part of the QLD State Practice Hub team. The practice Hub is seeking two Practice and Programs Specialist that will work in partnership with operations to support our teams to improve client outcomes by implementing organisational program initiatives and providing practice support and advice.

The PPS roles form the practice hub which has a focus on projects around practice development areas, models and implementation. The Practise Hub provides active support around We Put Children First, CARE, TCI, NDIS, Aged Care growth, Audit readiness, Building a positive Culture, running Communities of Practices (COP) across the state and other areas of practise development as required by the QLD leadership team.

These positions are being offered on a full time contract period of 12 months.

If you are a specialist in one of the areas below, we would love to hear from you
  • Out of Home Care
  • Aged Care
  • Disability Services/NDIS

Can be located at any of the following offices
  • Cairns
  • Townsville
  • Milton
  • Shailer Park
  • Ipswich
  • Toowoomba
Note: frequent travel is a requirement of both of these roles.

Key responsibilities
  • Work in partnership with service delivery teams to implement and promote best practice in service delivery.
  • Implement organisational program related initiatives within the area.
  • Provide input into the development of new programs and practice initiatives and translate these into practice.
  • In partnership with Area Management, ensure compliance with relevant legislation, service standards and LWB policy and procedures, within the area.
  • Provide advice and practical assistance to Area Managers and team members on the application and implementation of legislation and standards.
  • Provide training, on-the-job coaching and mentoring to staff, to assist with skills development.
  • Report risks, poor practice and noncompliance with LWB policy and procedure and legislation.
  • Work cooperatively with other Practice and Programs Specialists to share resources and facilitate consistency of practice across the state.
  • Support service user participation and engagement with evaluation, design and delivery of LWB services in line with our client engagement and participation framework.
  • Implement area strategies to achieve accreditation and licensing requirements.

Required skills and experience
  • Tertiary qualification in Human Services or Social Sciences.
  • Expert knowledge and experience in the assessment, planning, delivery and evaluation of client support services in one of the following sectors: Care and Protection, OOHC, Child and Family work, Disability Services, Aged Care Services or Mental Health.
  • Ability to demonstrate leadership within own area of expertise.
  • Demonstrated ability to develop and implement processes and systems to improve services.
  • Demonstrated ability to provide advice, support, coaching, mentoring and training to managers and staff.
  • High level ability to develop relationships and partnerships with managers and employees.
  • Effective time management and organisational skills.
  • Ability to use initiative and think laterally and strategically.
  • Demonstrated interpersonal skills, including the ability to build rapport.
  • Exceptional verbal and written communication skills.
  • Ability to travel within designated area to ensure equitable support of Operational teams.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

  • Opportunity to work for one of Australia's largest not for profit organisations
  • Ongoing training, support and career advancement opportunity
  • Tax benefits through salary packaging & tool of trade vehicle
How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au (attn: Michelle).

For a confidential discussion please contact Michelle Clark on 07 3440 6338 or michelle.clark@lwb.org.au.

Applications for this position close Midnight on 15 May 2019.

Job ID:



Townsville, QLD,


Practice and Programs Specialist


Nonprofit-Social Services