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NGO Recruitment

L.6, 60 Carrington St
Sydney, NSW, Australia

Phone: 02 82430570
Web Site: www.ngorecruitment.com

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Clinical Team Leader


Job Description:

  • Lead the clinical counselling team supporting the Disability Royal Commission
  • Ensure an effective and efficient clinical counselling and referral service
  • North Sydney, Monday to Friday, initially 15 month contract


The Organisation
Blue Knot Foundation (BKF) is the National Centre of Excellence for Complex Trauma, empowering recovery and building resilience for adults impacted by complex trauma.   
With funding from the Department of Social Services, BKF has been approached to operate the Counselling and Referral Line for people affected by the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability.  This is a unique opportunity to play a part in significant social change.
The service will operate seven days a week and will provide counselling, support and referral services to people impacted by the Royal Commission (RC), including survivors, guardians, family members, carers, advocates and other people affected by the RC.

The Role
This position ensures the smooth delivery of a person-centred effective and efficient clinical counselling and referral service for people who are engaging with or affected by the RC. 
The counselling and referral line offers trauma-informed, disability and culturally aware counselling, support, information and referrals to callers from around Australia. 
Additionally you will support the day-to-day development, operation and reporting of BKF programs, resources, quality frameworks, recruiting and induction of new staff. 

Specifically you will: 
  • Ensure service delivery meets the needs of service users within agreed model & budget
  • Monitor, coordinate and oversee the counselling team to meet QA standards
  • Facilitate the engagement of senior counsellors
  • Provide individual and team supervision and coaching
  • Develop, document, implement and manage resources to support staff to deliver services
  • Implement best practice clinical protocols in working with complex trauma and disability
  • Support needs of all counsellors to ensure a creative and agile team
  • Attend to self-care by attending professional development and regular supervision
This role will require some direct clinical work during peak demand times.

Job Requirements:

Skills Required
You have a background leading clinical teams and the delivery of clinical services including staff recruitment, induction and development, accreditation and compliance, developing clinical systems, frameworks and protocols to meet standards and ensure accurate documentation and reporting.
You are flexible and can work in a fast paced, pressured environment, with fluctuating demands and meet the unique demands arising from the RC and around callers’ needs.  Additionally you have the following qualifications, experience and attributes:
  • Current membership or eligibility to a relevant professional body
  • Qualifications in counselling, social work or psychology
  • Demonstrated leadership experience with clinical teams
  • Proven ability to monitor and enhance individual and team person-centred practice
  • Background in working with the dynamics and impacts of trauma
  • Familiarity with providing clinical supervision to practitioners
  • An understanding of and capacity to train in QA processes around data capture
  • Skill in risk assessment and management and crisis intervention
  • Demonstrated commitment to social justice and human rights
  • Availability and willingness to work flexibly between the hours of 8.30am and 6pm
People with disabilities and Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

If you have the qualifications, expertise and experience to lead a newly established clinical team providing counselling to people with a disability affected by trauma and a passion for social justice and human rights, please click apply to submit your resume and cover letter responding to the skills required in MS Word format.  There is no application close date and we encourage you to apply as soon as possible.  Alternatively please call Annie Barker or Richard Green on 02 8243-0570 for an initial discussion.


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Job ID:


Employment Type:

Full time


Sydney, NSW, Australia


Clinical Team Leader


Health Care