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Legal Aid NSW

323 Castlereagh Street
Sydney, NSW, Australia

Phone: 02 9219 5994
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Application Support Officer - Clerk Grade 5/6 - Information & Communication Technology - Central Sydney - Ongoing


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Job Description:

Legal Aid NSW Logo 
 
ABOUT LEGAL AID NSW
 
Legal Aid NSW is the largest legal aid agency in Australia, comprising of a Central Sydney office and 24 regional offices in metropolitan and regional centres across NSW and a number of specialist services and advice clinics. Working at Legal Aid NSW provides the opportunity to support people with disabilities, people from culturally and linguistically diverse backgrounds, women and children, Indigenous people and people with mental illness who may experience difficulties when enforcing and defending their rights.

ABOUT THE ROLE

We are looking for a person who can provide broad-ranging application support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot, resolve issues of moderate complexity, and action service requests across the organisations’ ICT application environment.

ABOUT YOU 
 
The successful applicant will be able to:

• Balance competing demands to support customers in line with Legal Aid's Service Level Agreement
 
• Develop and maintain knowledge and technical capability across diverse and dynamic hardware, technologies, platforms and applications
 
ESSENTIAL REQUIREMENTS

 • Willingness to undertake a Criminal Record Check

• Hold Australian or NZ citizenship or Australian Permanent Residency 
 
HOW TO APPLY

Applications MUST be submitted online through www.iworkfor.nsw.gov.au to be considered. No late applications will be accepted.

Applicants should read the Role Description and consider the Focus Capabilities and Key Accountabilities when preparing their resume and cover letter.

Applicants are requested to attach:

• current resume / curriculum vitae (CV) (maximum 5 pages)

• cover letter (maximum 2 pages) responding to the following two questions:
 
1. Give your own examples of how you develop and maintain knowledge and technical capability across diverse technologies, platforms and applications.   
 
2. What are your approaches in self-management to best respond to work demands 

The selection process will include a range of comparative assessment techniques to assist in determining capability and suitability for the role.

This recruitment will be used to fill any current vacancies and may be used to create a Talent Pool for similar future vacancies that may arise over the next 18 months.

OUR COMMITMENT TO DIVERSITY AND INCLUSION

Legal Aid NSW welcomes applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, the LGBTI community, culturally diverse people and other diverse communities.

Legal Aid NSW provides dignified access to accommodate the diverse needs of our community. We acknowledge and support the access needs of people with visible and invisible disabilities, as such all of our offices are accessible.

If you require a reasonable adjustment in order to participate in the recruitment process, or you are looking for general information about our reasonable adjustment process, please contact our team via email, and advise your preferred method of communication: erecruitment@legalaid.nsw.gov.au.

FURTHER INFORMATION

• Ongoing Opportunity at Central Sydney (35HPW)
• Enquiries: Anh Nguyen on (02) 9219 5799 or Anh.Nguyen@legalaid.nsw.gov.au 
• Applying for a Role 
• Working at Legal Aid NSW

• Package up to $104K
• Jobs Board Ref No. 00007CH5 
• Closing Date: Sunday, 20 October 2019 [11:59pm]  
 

Occupations:

IT-Software Development: Computer-Network Security, Database Development-Administration, Desktop Service and Support, Enterprise Software Implementation & Consulting, General-Other: IT-Software Development, IT Project Management, Network and Server Administration, Software-System Architecture
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Job ID:

9376

Employment Type:

Full time

Location:

Sydney, NSW, Australia

Title:

Application Support Officer - Clerk Grade 5/6 - Information & Communication Technology - Central Sydney - Ongoing

Category:

Information Technology
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Posted:

08.10.2019

Salary:

85,488 - 94,327 per year