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University of Melbourne

Finance and Employee Services, University Services, Level 1, 11 Barry Street
The University of Melbourne,, Vic, Australia

Phone: 03 834 44397
Web Site: http://www.hr.unimelb.edu.au/careers

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Job Description:

Job no: 0049588

Work type: Fixed Term

Location: Parkville

Division/Faculty: Chief Operating Officer

Department/School: Business Services

Salary: $103,409 - $111,927 (UOM 8)

Role & Superannuation rate: Professional - Full time - 9.5% super

About Chief Operating Operator Portfolio

The Chief Operating Officer (COO) Portfolio is responsible for the University’s budget and financial performance, and the management of its property and capital.  It also delivers efficient and effective shared services in support of all aspects of the University’s business.

About the role

The Lead Support Analyst in the Academic Applications Management Team (AAM) will work with the AAM Operations Manager to manage the delivery of functional support services to users of student and academic applications systems. This will include management of support and operational requests through to resolution within determined service standards and protocols, monitoring and assessment of jobs to identify emerging issues and proactive liaison with users and stakeholders.

This position is also responsible for understanding and aligning with the University business cycle in order to anticipate customer needs, as well as internally publishing and communicating key dates and activities to the relevant team members.

This role will facilitate support and training functions and enhancement activities focusing on the student experience via our administrative systems to ensure our key systems are available, operational and fit for purpose.

About you

You will have:

  • Qualifications in IT, Business or other relevant discipline and/or equivalent mix of education.
  • Experience using ITIL methodologies to manage support and operational requests
  • Experience working in and leading cross functional and/or agile teams.
  • Strong verbal, communication and interpersonal skills; with proven ability to adapt appropriately to multiple stakeholders from varying contexts and the ability to coach team members in this area.    
  • Show evidence of adaptive leadership approaches where the customer is the focus and collaboration with multiple teams, a high performing culture and continuous improvement are the core values.
  • Self-driven, learning mindset emphasising a collaborative approach in a customer-focused, continuous improvement environment.
  • Demonstrable competency in prioritisation, problem solving and meeting tight timelines in a high-pressure environment.


-  Maximise your benefits through our Salary Packaging scheme

-  Flexible family friendly policies, providing generous leave and working conditions

-  The opportunity to work in a culturally rich environment

-  A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne

To find out more, go to http://about.unimelb.edu.au/careers/staff-benefits  


The University is a vibrant campus. We have well-established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.

How to apply

Your application submitted should include a CV along with your responses against the selection criteria found in the Position Description for the role.

*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria

For more information including a full position description and how to apply, please click the following link to visit our website:

Advertised: 24 Jan 2020 12:00 AM AUS Eastern Daylight Time

Applications close: 03 Feb 2020 11:55 PM AUS Eastern Daylight Time


Education: University
IT-Software Development: Desktop Service and Support, General-Other: IT-Software Development, Network and Server Administration, Systems Analysis - IT

Job ID:


Employment Type:

Full time


The University of Melbourne, Vic, Australia




Admin-Clerical, Education, Information Technology




$103,409 - $111,927 (UOM 8) per year