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Australia Council for the Arts

Level 5, 60 Union Street, Pyrmont NSW 2009
Sydney, NSW, Australia

Phone: 0292159079
Web Site: www.australiacouncil.gov.au

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IT Service Delivery Manager


Job Description:

The Australia Council for the Arts is committed to equity and inclusion and welcomes applications from diverse communities, including Aboriginal and Torres Strait Islander, cultural and regional communities, and people with disability.

About your role:        

You will be an advocate of IT Service Management with a passion for driving service excellence. In parallel, you will complement your excellent stakeholder management skills with your track record for vendor management.

What's in it for you?         

  • Salary of $112,637 + 9.5% superannuation
  • 3-year full-time contract
  • Paid leave between Christmas and New Year
  • Flexible working hours and arrangements
  • Office location in Pyrmont, Sydney
  • Work in a positive environment that embraces diversity, inclusion and supports your development

What does success look like?

  • Managing the day to day operation of IT services
  • Acting as an escalation point and delivering effective IT Service management
  • Reviewing IT forecast and expenditure and providing advice to the Director IT
  • Developing and communicating IT processes and procedures to Council
  • Ensuring IT suppliers and delivery teams are aligned to Council's requirements
  • Collaborating with a range of stakeholders to ensure project and service requirements are met
  • Supporting the Director IT in service procurement and maintaining the IT Contracts Register and Service Catalogue

Job Requirements:

What experience will you have?

  • Qualifications in Information Technology and/ or equivalent experience
  • IT Service management accreditation
  • Demonstrated experience in managing complex requirements in multiple environments
  • Demonstrated skills in stakeholder management, organisation, and negotiations
  • Proven experience in IT procurement and vendor management
  • Demonstrated experience in IT project management and risk management
  • Ability to assess IT proposals and deliverables paired with your strong knowledge of enterprise IT technology platforms


To access the position description and apply, follow the link below to our careers page.

Applications close 13 June 2021 at 11:59 pm AEST

This is not an Australian Public Service position


IT-Software Development: Desktop Service and Support, IT Project Management

Job ID:


Employment Type:

Full time


Sydney, NSW, Australia


IT Service Delivery Manager


Government, Information Technology