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RMIT


Vic, Australia

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Associate Director, Student Services


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Job Description:

  • Full-time, Fixed Term position until April 2023
  • Salary Level HEW 10A + 17% Superannuation and Flexible Working Arrangements
  • Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
About You
Reporting to the Executive Director, Students, you will be responsible for providing leadership and management to ensure the provision of accessible and responsive student service and support at scale.  
 
The role is responsible for RMIT’s Student Connect, Student Counselling and Student Support operations.
 
To be successful in this position, you’ll have:
  • Extensive experience and expertise in a management role which required the exercise of a high level of independence, innovation and professional judgement, within a large and complex environment.
  • Demonstrated experience in developing and managing effective and responsive teams with strong customer service focus and in supporting a workplace culture that values safety, inclusion and accountability.
  • Demonstrated senior leadership and management skills, including capacity to initiate, lead and manage change in a challenging and dynamic environment whilst achieving strategic and operational goals.
  • Extensive experience in developing, fostering and maintaining collaborative relationships as well as excellent interpersonal skills including the ability to influence and persuade.
  • Excellent oral and written communication skills.
  • Demonstrated understanding and commitment to diversity, inclusion and reconciliation.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
 
About the Group
The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce.
 
We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.
 
Our objectives are to:
  • Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience
  • Deliver impactful, connected service, care and development opportunities at scale, and to
  • Engage, empower and value each other so that together we can make a difference.
We welcome a diversity of perspectives and are inclusive in our approach to work. We are aligned in our passion for having a collective and positive impact on the student experience at RMIT. Our team is comprised of talented and motivated people from a range of professional disciplines and backgrounds, at various stages of their careers and including RMIT students.
 
We are a values-led organisation and we value imagination, agility, passion, inclusion, courage and impact.
 
The Group is led by the Executive Director Students.

To Apply 
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link below.
 
For further information about this position, please see Position Description below or contact Dene Cicci via email dene.cicci@rmit.edu.au
 
HEW 10A - Associate Director, Student Services
 
Applications close on Sunday, 5th December at 11.59pm.
 
About RMIT
RMIT is a multi-sector university of technology, design and enterprise with more than 95,000 students and 10,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.
 
Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.
 
Our Culture
Our Values inspire us, wherever we are in the world, and guide how we live and work together.
 
Imagination. Agility. Courage. Passion. Impact. Inclusion.
 
What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.
 
Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.
 
Bring Your Whole Self to Work
We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.
 
We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.
 
RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
 
RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
 
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
 
Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/
 
Vaccination Requirements
The COVID-19 Mandatory Vaccination (Workers) Directions, made under the Public Health and Wellbeing Act 2008 (Vic) and as amended and replaced from time to time (Directions), affect all persons employed or engaged to perform work by RMIT.
 
As such, offers of employment from RMIT are conditional upon the applicant being fully vaccinated against COVID-19, partially vaccinated with a booking for a further dose by 26 November 2021 or medically exempt and providing satisfactory evidence of the same. You can access the Directions here: https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19.
We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.

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Job ID:

11792

Employment Type:

Full time, Contractor

Location:

Melbourne, Vic, Australia

Title:

Associate Director, Student Services

Category:

Consultant, Customer Service, Education, Executive, Hospitality-Hotel
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Posted:

24.11.2021

Salary:

Not Specified