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Customer Success Manager, Glint, 12m FTC (LinkedIn)


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Job Description:

 

LinkedIn is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills, and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters. 

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Glint helps you see into your organization in revolutionary ways, giving you the power to create real impact on employee engagement, retention and business performance. Glint leverages real-time people data to give leaders and managers a holistic view of an organization’s health, the insight to predict problems, and direction to take action. Glint was acquired by LinkedIn in November 2018, to accelerate LinkedIn's commitment to helping organizations hire, engage, and develop their people. 

The Customer Success Manager supports all aspects of the customer lifecycle from project implementation to business reviews for a strategic portfolio of enterprise customers on our people success platform. This high-touch position requires a strong attention to detail and follow through. The ideal candidate has a passion for technology, is obsessed with helping customers succeed, and loves working in a fast-paced environment. 

Responsibilities

  • Primary point of contact for all post-sales activities including, but not limited to new customer implementations, subsequent survey launch implementations, consultative guidance, product training, and technical support

  • Serve as a trusted advisor to customers delivering best practices, guidance, and an empathetic ear

  • Deliver quarterly business reviews focusing on recommendations to align our platform to the customer’s business goals and strategy

  • Analyse customer survey results regularly and deliver solutions based on internal and industry best practices

  • Proactively engage customers and work closely with named accounts ensuring they are trained and successfully using our product

  • Advocate for customers leading internal teams and projects to solve customer’s needs

  • Monitor customer health, identify risk, develop success plans, and deliver recommendations

  • Prioritise and drive timely resolution of customer inquiries

  • Gather regular customer feedback and suggestions and present ideas to key stakeholders internally

  • Propose new ideas to continuously evolve the customer experience

Job Requirements:

  • 3+ years of experience working with SAAS product implementation, customer success, or consulting/project management

Preferred Qualifications

  • BS/BA degree 

  • Strong verbal and written communication skills and technical aptitude

  • Excellent organisational and time management skills

  • Experience supporting global customers on global project deployment

  • Fast learner who can understand and articulate technology at any level

  • Demonstrated technical support and problem-solving abilities

  • Proficient in Gainsight and Microsoft Office (Outlook, Excel, Word and PowerPoint)

  • Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they come up

  • Experience working with talent management software and/or an HR background

  • Experience analysing data, trends and client information to identify product or service growth opportunities

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Additional information

All your information will be kept confidential according to EEO guidelines.

 

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

Occupations:

Business-Strategic Management: Business Analysis-Research, General-Other: Business-Strategic Management, Strategic Planning-Intelligence
Customer Support: Account Management (Non-Commissioned), General-Other: Customer Support-Client Care
Project-Program Management: General-Other: Project-Program Management, Project Management
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Job ID:

12882

Employment Type:

Full time

Location:

, NSW, Australia

Title:

Customer Success Manager, Glint, 12m FTC (LinkedIn)

Category:

Business Development, Consultant, Customer Service, Professional Services, Strategy-Planning
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Posted:

21.06.2022