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Legal Aid NSW

323 Castlereagh Street
Sydney, NSW, Australia

Phone: 02 9219 5994
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Aboriginal Targeted - Team Leader, Client Assessment and Referral Service, Clerk Grade 9/10 – Client Service Unit - Central Sydney/Parramatta – Ongoing


Job Description:

This role is targeted to Australian Aboriginal and Torres Strait Islander people, however is open to all applicants.
If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying you can contact the Aboriginal Services Branch for a confidential discussion by emailing aboriginalservices@legalaid.nsw.gov.au.
Legal Aid NSW is the largest legal aid agency in Australia, comprising of a Central Sydney office and 28 regional offices in metropolitan and regional centres across NSW including the two satellite offices located at Walgett and Bourke, and a number of specialist services and advice clinics. Working at Legal Aid NSW provides the opportunity to support people with disabilities, people from culturally and linguistically diverse backgrounds, women and children, Indigenous people and people with mental illness who may experience difficulties when enforcing and defending their rights.
We believe a workforce that reflects our clients is important in delivering a service that meets the needs of community and are proud to say we have the largest number of Aboriginal solicitors in any legal practice in NSW. We are aiming for 11% of all staff to be Aboriginal or Torres Strait Islander.
Legal Aid NSW is committed to providing culturally safe workplaces, actively engaging in culturally safe practices and to delivering culturally safe services to Aboriginal people and communities. Legal Aid NSW strives to be an organisation where Aboriginal people want to work, where we value Aboriginal voices and culture, and where we are on a journey of healing and learning together.
We offer flexible work arrangements to all our staff. Most of our staff work flexibly.
The role is responsible for managing Legal Aid NSW's Client Assessment and Referrals (CARS) team and developing the role of CARS within Legal Aid NSW. It also ensures the equitable state-wide provision of high quality, cost-effective and strategic social work and related services utilising a triage framework to support Legal Aid NSW’s strategic priorities for client service.
The successful applicant will have extensive experience in working with clients who are affected by psychosocial needs such as those experiencing trauma, substance abuse, mental health and a history of being in custody.
You will have experience in leading a team and providing efficient and effective supervision to staff and an ability to provide a high-quality social work service.
You will have awareness of Aboriginal and Torres Strait Islander clients and be able to demonstrate cultural sensitivity.
Demonstrate abilities in developing and maintaining effective working relationships across an organisation, government departments, health professionals and other key stakeholders.
  • Bachelor of Social Work or equivalent as recognised for membership of the Australian Association of Social Workers (AASW)
  • Minimum 7 years practice experience
  • Willingness to undertake a Criminal Record Check
  • Willingness to undertake or ability to provide a current, Working with Children Check
  • Fully vaccinated against COVID-19 prior to commencement in the role
  • Hold Australian or NZ citizenship, or be an Australian Permanent Resident (essential for ongoing vacancies) or hold a valid working visa (for temporary vacancies)

Applications MUST be submitted online through www.iworkfor.nsw.gov.au to be considered. No late applications will be accepted.

Applicants should read the Role Description and consider the Focus Capabilities and Key Accountabilities when preparing their resume and cover letter.

Applicants are requested to attach:

• current resume / curriculum vitae (CV) (maximum 5 pages)

• cover letter (maximum 2 pages) responding to the following 2 questions:
1. Briefly describe your experience in managing/supervising a team. How do you facilitate a collegial practice?
2. Please give an example of when you have needed to implement change within your team. What did you learn about yourself and your team?
The selection process will include a range of comparative assessment techniques to assist in determining capability and suitability for the role.

This recruitment will be used to fill any current vacancies and may be used to create a Talent Pool for similar future temporary or ongoing vacancies that may arise over the next 18 months.
To ensure recruitment at Legal Aid NSW continues without interruption during the COVID-19 pandemic, virtual methods may be used for interviews and assessments. This may include interviews conducted by video, telephone interviewing, Microsoft Teams meetings and online assessments.


Legal Aid NSW welcomes applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, culturally diverse people and other diverse communities.
Legal Aid NSW provides dignified access to accommodate the diverse needs of our community. We acknowledge and support the access needs of people with visible and invisible disabilities, as such all of our offices are accessible.
If you require a reasonable adjustment in order to participate in the recruitment process, or you are looking for general information about our reasonable adjustment process, please contact our team via email, and advise your preferred method of communication: erecruitment@legalaid.nsw.gov.au.
Legal Aid NSW is committed to increasing its Aboriginal and Torres Strait Islander workforce to ensure the organisation is reflective of our client base. This position is targeted to Australian Aboriginal and Torres Strait Islander people. This recruitment activity is conducted in accordance with Rule 26 of the Government Sector Employment Rules 2014 in relation to employment of eligible persons. While this role is open to all applicants, Australian Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.
• Ongoing full-time opportunity at Central Sydney (35HPW)
• Flexible work options available (including working from Parramatta)  
• Enquiries: Jennifer Brown (Manager, Allied Professional Services) on (02) 4725 4681 or 0407 207 988 or email: jennifer.brown@legalaid.nsw.gov.au
• Applying for a Role
• Working at Legal Aid NSW


Medical-Health: Social Service

Job ID:


Employment Type:

Full time


Sydney, NSW, Australia


Aboriginal Targeted - Team Leader, Client Assessment and Referral Service, Clerk Grade 9/10 – Client Service Unit - Central Sydney/Parramatta – Ongoing


Health Care




$113,343 to $124,901 per year