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Vic, Australia

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Domestic Audience Case Officer


Job Description:

~~* Full-time, Fixed Term position until February 2024
* Salary HEW 6 + 17% Superannuation and Flexible Working Arrangements
* Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About The Position

The Domestic Audience Case Manager will be responsible for achieving sales targets and meet KPI's for key domestic audiences. Serving as subject matter expert for the domestic prospective student audience within the Sales and Conversion teams. You will engage in meaningful conversations across various inbound and outbound channels to provide best in class service whilst managing and maintaining a healthy pipeline of prospective students from initial enquiry all the way through to enrolment - you will be with them every step of the way to ensure strong conversion and reduce attrition.

You will be a product and audience expert who will not only be on the frontline converting sales opportunities but will be a key player in providing insight and advice to internal stakeholders which will subsequently impact future recruitment activities and feed into the strategic roadmap for various business units such as College, Marketing, Admissions, Events and Advertising. You will maximise conversion of students by leveraging all channels, such as Inbound and Outbound Phone, Live Chat, Webinars, Face to Face and new and emerging channels in order to achieve student recruitment targets.

To be successful in this position, you will have:

* Demonstrated experience in sales enquiry management and case management.
* Experience with CRM for capturing lead and case data based on conversation with prospective students, as well as managing, maintaining and reporting on a sales pipeline.
* Strong prioritisation and organisational skills as well as attention to detail, including the capacity to manage time effectively within a busy team environment.

* Excellent interpersonal communication skills, including skills in persuasion, information exchange and relationship management.
* Demonstrated ability to think analytically and creatively, applying your problem-solving skills to the identification and management of project risks and issues and skills to articulate that back to key stakeholders.
* Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPI's.
* Demonstrated ability to show initiative and flexibility, a willingness to take on new challenges, work with minimal supervision, and organise workload to ensure timely completion of tasks.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link below.

For further information about this position, please see Position Description below or contact Jayden Nuredini (Senior Prospective Student Coordinator) via email jayden.nuredini@rmit.edu.au

Position Description - Domestic Audience Case Officer

Applications close on the 4th of October at 11.59pm.

About RMIT

RMIT is a multi-sector university of technology, design and enterprise with more than 95,000 students and close to 10,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT's leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

Our Culture

Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/


Education: University

Job ID:


Employment Type:

Full time


Australia and Oceania,----Melbourne, Vic, Australia


Domestic Audience Case Officer






Not Specified