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Vic, Australia

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Student Advisor


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, Vic, Australia



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Employment Type:

Full time




Education: Classroom Teaching level3, Continuing-Adult, Corporate Development and Training, Customer Training, Early Childhood Care & Development, Elementary School, Fitness & Sports Training-Instruction, General-Other: Training-Instruction

Job Description:

Job Description: ~~* Full-time, fixed term until December 2025
* Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements
* Based at the ​Melbourne CBD​ campus or Bundoora campus, ​and hybrid ways of working​
* Join a collaborative, energetic team that values collaboration and growth

About You
As Student Advisor and member of the Student Advice Team at the STEM College, you will provide timely, consistent, and accurate information and advice through various channels to customers. You will efficiently deal with complex enquiries relating to College programs across all modes and locations, actively contribute to further development of University systems and processes and work collaboratively with other members of the Student Advice, STEM Student Lifecycle and wider Student Lifecycle Services teams and key stakeholders to ensure effective academic administration.

You may be required to work extended and/or flexible hours during high-volume peak periods.

To be successful in this position, you will have:

* Demonstrated experience in providing high-quality customer service, including sound knowledge and consistent application of relevant policy and procedures
* Strong communication skills, including the ability to communicate effectively with stakeholders from a range of cultural backgrounds
* Demonstrated ability to build and maintain effective relationships with a wide range of stakeholders both internal and external to the University
* Well-developed interpersonal and problem-solving skills with the ability to take initiative in identifying continuous improvement opportunities
* Excellent time management skills with the ability to prioritise tasks to meet deadlines in a busy environment, shifting seamlessly between different service channels and locations
* Demonstrated experience in adapting to new technologies and systems
* Proven ability to work as an effective team member to achieve individual and team goals and priorities

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the ​College​
The STEM College Office Professional staff provide exceptional and efficient support to the College. The Learning, Teaching and Quality teams support:

* Quality Enhancement
* Learning and Teaching support

The Professional shared services Group delivers service to all four School across five distinct functions:

* Student Lifecycle
* Planning & Operations
* Technical Services
* Program & Governance
* WIL & Engagement

Relevant digital solutions - such as Workday - are used by the five teams to streamline processes and drive operational efficiencies. The Group's end-to-end professional support ensures a consistent approach to the operational and strategic functioning of the College and adherence to University policies and procedures.

The STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths.

To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link at the top of this page.

For further information about this position, please click on the Position Description hyperlink below.

Position Description - Student Advisor

Applications close on Sunday 7 May at 11.59pm.

About RMIT

RMIT is a multi-sector university of technology, design and enterprise with more than 95,000 students and close to 10,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT's leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

Our Culture

Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Agility. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.

RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreak: https://covid19.homeaffairs.gov.au/